Refund Policy

Last updated: May 2026

At Glooo Design, we want you to love what you ordered. If something isn’t right, we’ll make it right.

30-Day Money-Back Guarantee

If you are not satisfied with your purchase, you may request a full refund within 30 days of delivery, provided the item is:

• Unused and in its original condition
• In original packaging (where applicable)
• Not a personalised or custom-made item (unless defective)

How to Request a Refund

• Email us at [email protected] with your order number and reason for the refund
• We will respond within 1–2 business days with return instructions
• Ship the item back to us (return shipping costs are the customer’s responsibility unless the item is defective)
• Once we receive and inspect the item, your refund will be processed within 5–7 business days

Refund Method

Refunds are issued to the original payment method. Processing time depends on your bank or payment provider (typically 3–7 business days).

Non-Refundable Items

• Custom or personalised orders (unless defective or incorrect)
• Digital downloads
• Items marked as final sale
• Shipping costs (unless the error was ours)

Defective or Incorrect Items

If you received a damaged, defective, or wrong item, please contact us within 7 days of delivery. We will send a replacement or issue a full refund at no extra cost to you.

Contact

Questions about your refund? Contact us at [email protected]