Returns & Exchanges Policy

Last updated: May 2026

We want you to be completely happy with your purchase from Glooo Design.

Return Window

We accept returns within 30 days of the delivery date.

Eligible Returns

To be eligible for a return, your item must be:

• In the same condition you received it
• Unused and undamaged
• In the original packaging

Non-Returnable Items

• Custom / personalised products
• Digital downloads
• Final sale or clearance items
• Items showing signs of use or damage caused by the customer

How to Start a Return

• Email [email protected] with your order number and photos if the item is damaged
• We’ll review your request and send return instructions within 1–2 business days
• Pack the item securely and ship it back using a trackable method
• Once received and inspected, your refund or exchange will be processed

Exchanges

Want a different item? We’re happy to exchange your product for a different size, colour, or design (subject to availability). Follow the same return process and specify what you’d like instead.

Return Shipping Costs

• Defective or wrong item: We cover return shipping
• Change of mind: Customer is responsible for return shipping costs

Refund Timeline

Once your return is received and approved, your refund will be credited within 5–7 business days to your original payment method.

Contact

Need help with a return? Email us at [email protected]